Refund policy

Right of withdrawal

The legal revocation/return period is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (MSQLN, Scheibenweg 16 1, 26135 Oldenburg, Germany) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation, before the expiry of the revocation period.

Excluded from the revocation are goods that were made according to customer specifications, or clearly tailored to the personal needs of the customer (eg personalized items). All personalized jewelry is intended for final sale and has been engraved according to the customer's instructions. MSQLN is not liable for errors that are based in an instruction, or specification of the customer. Also excluded from the revocation are goods that show traces of wear or damage, which were not immediately after receipt and opening us in writing by e-mail.

Consequences of the revocation

If you cancel your contract, we have to refund all payments we have received from you immediately and at the latest within 14 days from the day we have received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. However, we can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us immediately, and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days. The date of the postmark shall apply. You bear the direct costs of returning the goods. You are only responsible for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.